FAQ

Once you place an order, we will begin processing it immediately. You will receive an email with your tracking information as soon as your order has been shipped.

Each item is carefully crafted and goes through quality checks before being shipped. Due to this attention to detail, our standard shipping times are approximately 2 weeks.

To report an issue, please email us at bashacollective@gmail.com with the following details:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We accept returns and exchanges within 7 days of receiving your order if the item arrives damaged or there is a quality issue. Each product is made to order, and we strive to ensure the highest quality.

To ensure the best fit and minimize returns or exchanges, please refer to our size charts before making your purchase, especially for oversized items, which are designed with a loose fit.

Yes! We donate 15% of all profits to Palestinian organizations. With each collection release, we select a cause that resonates with our mission. Our current collection supports the Palestine Children’s Relief Fund, an organization dedicated to providing medical and humanitarian aid to children in the Palestine. By purchasing from us, you're not only receiving a quality product but also making a meaningful impact.

Feel free to email us at support@bashacollective.com or DM us on Instagram @bashacollective